Earlier this week a letter to the editor appeared in the Courier Times in which the author stated their objections to the possibility of support staff functions being outsourced to third party vendors. According to Colleen McLaughlin of Feasterville, "Once you have committed to outsourcing, it is extremely expensive to regain control of the part of your business you have allowed another entity to control. The level of service and cost, in the long run, trend in the wrong directions, with the cost going up and service going down."
Although I respect Ms. McLaughlin's opinion, I don't agree with her unsubstantiated conclusions that outsourcing will necessarily lead to increased costs and loss in quality of services. Her statements are based solely on opinion yet she presents them as if they were facts.
If you read the comments below the online edition of the Courier Times, one reader posted the following observations:
There are no facts in this letter. Colleen you cannot make assertions without backing it up. I am sure if you google it you will find pros and cons on both sides. Anyway this is not about giving jobs to any foreign firm. The firms that do this are companies that usually rehire 80% of the original employees. The board needs to be very careful about going down this path. But the Union has to be very careful about letting the board investigate outsourcing costs. These firms are desperate for SD business and will offer very reduced rates in this recession. Once the savings are public it is hard to stop boards from doing it. Especially in NSD where the budget is out of control and thy are facing more cuts in the 2010 budget.
Not sure I can say it better than that, so I won't.
You can read Ms. McLaughlin's letter in its entirety by clicking here.