Thursday, September 25, 2008

I've got the Comcast blues

It's now Day 13 and my email service is still not functioning properly. The most frustrating aspect is that Comcast Tech Support has failed miserably when it comes to diagnosing the problem. Despite the very detailed problem report I submitted, the folks at Comcast just keep resetting my password and declaring the problem fixed. After two weeks worth of fruitless chats with inept staff, I finally made contact yesterday with someone at Comcast who actually listened. With fingers crossed, I'm giving them till Saturday to fix the problem before I officially freak out.

My sincere apologies to anyone who may have sent me an email but has not heard back from me. Please be patient. I'll update this blog when the problem has been fixed.
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3 comments:

Jake said...

Mr. O'Connor, I have one word for you - FiOS!

platypus said...

It's not just email, Comcast cable tv stinks. I called them because my picture keeps cutting in and out, and they told me I'd probably have to pay for a service technician to come to my house and fix it. Their wiring is screwed up and I'll have to pay for it? I keep saying I'm going to switch my service. It's about time I really did it.

William O'Connor said...

Platypus - been there, done that. We had Comcast out to our house 2 months ago because our TV picture kept "pixeling" and internet service was sporadic. The repairman said the wiring in our house was old, and whoever installed it didn't use the right kind of cable. He also said that our signal was weak because of the way the installer wired our home. He fixed it somewhat - our internet was better but our TV still has pixeling problems and the sound cuts out periodically. Two weeks later, we got billed for his work. We refused to pay and eventually got the charges reversed.

As I said above, we're still experiencing problems with our tv signal, but I won't call in their service because I refuse to pay them to fix THEIR signal. And I will not pay extra money for a service plan to fix THEIR equipment.

So like many other people are doing, I'll probably drop Comcast in favor of Verizon FiOS. If any others out there have experienced the same problems, I'd appreciate hearing from you. Also please share your opinions on what FiOS service has been like.